FAQ

Everything you need to know about ordering, shipping, returns and our products

Refund

We accept returns and replacements within 7 days of the date of delivery. See our full Return, Replacement & Refund Policy for details.

My order arrived damaged, or I received the wrong item — what do I do?

Contact us within 7 days of delivery at info@pahadizaika.in or +91 95960 03892 with your order number and photos of the product and packaging. We’ll arrange a replacement or refund once verified.

Can I return an opened food product if I simply don't like it?

For hygiene and food-safety reasons, opened or used food products can only be returned if they are damaged, defective, or incorrect on delivery — not for change of mind.

Delivery

How long does delivery take?

Orders are processed and dispatched within 1-2 business days. Estimated delivery time is 3-7 business days from dispatch, depending on your location.

How can I track my order?

Once your order ships, you’ll receive tracking details so you can follow it right to your door.

Which locations do you deliver to?

Pahadi Zaika ships across India, subject to courier serviceability at your pin code.

Shipping & Returns

Do you offer bulk or wholesale orders?

Yes, we welcome retail, gifting and bulk/wholesale enquiries. Please contact us at info@pahadizaika.in or +91 95960 03892 with your requirements and we’ll get back to you with pricing.

Are your products organic?

Our products are sourced from the mountains with a commitment to being organic and pesticide-free. Our dehydration process is designed to preserve natural taste without artificial additives.

How should I store products after opening?

Store in a cool, dry place in an airtight container, away from direct sunlight and moisture, to preserve freshness and crunch.