This Privacy Policy explains how Pahadi Zaika (“we”, “us”, “our”), operated by PPCONCEPTS DESIGNS LLP (Registered Office: House No. 177, 1781, Trikuta Nagar, Sector 1, Jammu, Jammu & Kashmir 180020), collects, uses, shares and protects your information when you visit our website or place an order with us.

Information We Collect

Personal information you provide: name, delivery address, phone number, email address, and payment details (processed securely by our payment partners). Order information: products purchased, order value, and order history. Usage information: pages visited, device and browser type, and cookies (see Section 4).

How We Use Your Information

To process and deliver your orders, including Cash on Delivery orders. To communicate with you about your order, returns, or support queries. To send promotional updates, where you have opted in, with an option to unsubscribe at any time. To improve our website, products and customer experience.

Cookies & Tracking Technologies

Our website may use cookies to remember your preferences, keep your cart active, and understand how visitors use our site. You can control cookies through your browser settings.

Sharing of Information

We do not sell your personal information to third parties. We may share necessary details with delivery/logistics partners to fulfil your order, payment gateways to process transactions, and authorities where required by law.

Data Security

We use reasonable security practices and procedures to protect your information, in line with applicable Indian law. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, and to meet legal, accounting or reporting requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information, and may withdraw consent for marketing communications at any time, by writing to us at info@pahadizaika.in.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from minors.

Grievance Officer

In accordance with the IT Rules and the Consumer Protection (E-Commerce) Rules, 2020, Pahadi Zaika is required to name a Grievance Officer based in India to address complaints within the prescribed timelines. (Grievance Officer name, title, email and phone number to be confirmed and published here.)

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

For any privacy-related questions, contact us at info@pahadizaika.in or +91 95960 03892.

Pahadi Zaika is owned and operated by PPCONCEPTS DESIGNS LLP. GSTIN: 01ABCFP3982H1ZC | FSSAI Lic. No. 21026153000503 | Registered Office: House No. 177, 1781, Trikuta Nagar, Sector 1, Jammu, Jammu & Kashmir 180020.